Testimonials

Welcome to one of the longest established, independent vehicle workshops in South Birmingham. Providing an honest and reliable service, many of our long-term customers at Baldwins Lane Garage, believe us to be the best in the area.

As a member of the Good Garage Scheme we have a long-standing reputation as a garage that customers can trust. We get an overall rating of 97.1% for feedback on helpfulness and attitude of staff, quality of vehicle updates during repair, standard of repair to customers’ vehicles and general satisfaction.

  • 99.5% of our customers using the scheme say they would recommend us.
  • 99.5% say they would visit again.

Here are just some of the comments we have received from our customers:

Main dealer said my brake pads needed urgent attention. Booked in here. Within 30 minutes, told there was no urgency as still 5000 miles left on the pads. John and Sean should be applauded for their refreshing honesty! I could have been duped and been no wiser. Praise to Ray, Emma and all the staff (23 January, 2017).

Just thought I’d drop you a line to compliment you and your staff. [Mechanic] suggested stripping the pads, re-greasing and re-assembling, rather than replacing the pads, which was unnecessary. Kudos to Baldwins Lane S/S, who saved me money with this suggestion. Your guys appear to have cured what Citroen couldn’t! I will continue to monitor the brakes (noise) and should it re-appear, I will return the vehicle for the pad replacement, as suggested. However, so far so good and I am delighted! Please convey my thanks to your mechanic. 10/10 for Baldwins Lane Service Station (28 February 2016).

Efficient service. Prices always good. Never charge for unnecessary work/items. Always call to inform you about work and price before going ahead. Friendly. Always take you through the various checks and work/ advisories so that you know what they have done and what it means (21 February 2016).

This was a repair after a breakdown. The garage accommodated the repair to ensure we were mobile again very quickly. They were really busy but managed to complete the work and return the car clean. The staff were very professional whilst retaining a friendly approach. Recommend them (18 January 2016).

I have used this garage for three years. Every time I have been happy with the work. Each year the cost of the service decreases. Very happy with the work and my car has never had problems (14 July 2015).

I had to have my car looked at for a slipping clutch this week.  I called only the end of last week and you fitted me straight away – and you’ve worked wonders again!  I’ve been using your garage for a lot of years now and I can honestly say I have confidence in all the work you do and know you won’t do anything if it’s not required.  Your charges are reasonable too – I have had no qualms about recommending you to others.  All your staff have proven to be honest, open and trustworthy always and again were just as helpful, polite and friendly as they’ve always been; this week they excelled themselves again, John has such patience and is just great at explaining to my layman’s brain exactly what is what without coming over as condescending and he ensures I understand the situation completely every step of the way.  I never feel anything is too much trouble and I always come away knowing my car has been in good hands and is the best it can be – and they even washed it too!  Better service could not be found.  A big thank you to all the team from me – and my Golf (24 March 2015).

Fantastic customer service at Baldwins Lane Service Station. They carried out a thorough service, along with the MOT for my vehicle. They also supplied me with a courtesy car for the week for work; a lovely touch (6 March 2015)!

Baldwins Lane Garage staff are professional yet friendly, and take the time to explain things in terms you can understand. They do not make you feel inferior or stupid just because you are female and do not understand car mechanics; and neither do they try to ‘rip you off’ because you are female. A refreshing change indeed! Will definitely use them again and would certainly recommend them to anyone. Good work, keep it up (29 January 2015)!

I had emailed the garage asking if they wouldn’t mind looking at the wishbones and bushes on my car … There was no hesitation and you agreed to look. I would like to thank you for your kindness on this … I would like to use this point to say how polite, informative and friendly your staff are. Especially John who served me at reception … I returned for the MOT … [and] would like to take this opportunity to say thank you to all at Baldwins Lane Garage. Your service to me has gave you a customer for life or as long as I have a car (6 January 2015).

My hotrod was suffering with a multitude of starting / missing firing problems. The chaps at the garage were great. They kept me informed on progress, explaining as they went. Their expertise and friendliness makes a refreshing change. I would recommend them to anyone (27 October 2014).

Have used Baldwins Lane Service Station for a number of years and they have always been very helpful (11 October 2013).

Perfectly satisfied (12 July 2013).

Always take my car here. Great service, fair prices and honest decent people (16 January 2013).

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